Terms and conditions.

These terms are between you and VANANTH AI (OPC) PRIVATE LIMITED (CIN U62099KA2026OPC221084), registered at # 222, Ground Floor, 4th A Cross, HRBR Layout 3rd Block, Kalyan Nagar, Bangalore 560043, Karnataka, India. In these terms, “we”, “us” and “our” mean that company, and “you” means the business using our products.

They govern your use of our website and our software products. By creating an account, subscribing, or using a product, you accept these terms. If you do not accept them, do not use the products.

• Product — software we make available by subscription, listed at clause 4.
• Account — the credentials and workspace through which you access a Product.
• Subscription — your paid right to use a Product for a billing period.
• Customer Data — the data you enter into, or generate through, a Product.

You must be at least 18 years old and have the authority to enter into these terms on behalf of your business. You agree to give accurate registration details and to keep them current.

You are responsible for keeping your credentials confidential and for everything done through your Account. Tell us promptly at contact@vananthai.in if you suspect unauthorised access.

• CaterPilot (caterpilot.com) — Subscription software for catering businesses: events, menus, proposals, invoicing, inventory, and staff records.
• vivah.tech (vivah.tech) — Subscription software for wedding and event studios: leads, projects, quotes, payment schedules, and AI-assisted decor visualisation. This product is in development and is not yet generally available; these terms apply to it from the date it is offered for subscription.

We may change, add to, or withdraw features. Where a change materially reduces a Product’s core functionality, we will tell you before it takes effect.

Subscriptions are billed in advance for the billing period you choose, monthly or annual, and renew automatically for further periods until cancelled. You may cancel at any time; your subscription then runs to the end of the period you have paid for.

We may change our prices. We will give you at least 30 days’ notice by email, and a new price takes effect only from your next billing period. If you do not accept it, cancel before that period begins.

Refunds and cancellation are governed by our Refund and Cancellation Policy, which forms part of these terms. Access is provisioned as described in our Delivery Policy.

All fees are exclusive of applicable taxes. Where any tax, levy, or duty is payable on a Product under Indian law, it will be charged in addition to the fee and shown on your invoice. You are responsible for any taxes arising in your own jurisdiction.

CaterPilot includes a 7-day free trial and does not require a payment method to start it. At the end of the trial, access continues only if you subscribe. We may change or withdraw a trial offer at any time, and may end a trial being used abusively.

Payments are processed by PhonePe Payment Gateway, our authorised payment aggregator. Your payment is subject to their terms in addition to ours. We do not store your full card details — those are handled by the payment aggregator. We keep only the reference and metadata needed to reconcile the transaction and support you.

You agree not to:

• Use a Product for anything unlawful, or to infringe anyone’s rights.
• Copy, reverse engineer, decompile, or attempt to derive the source code of a Product, except where the law expressly permits it.
• Resell, sublicense, or provide a Product as a service to third parties without our written agreement.
• Interfere with the Product or its infrastructure, probe or breach its security, or place a load on it designed to disrupt it.
• Upload data you have no lawful right to process, or malicious code.

Customer Data is yours. You grant us a limited, non-exclusive licence to host, process, and transmit it solely to provide and support the Product, and for no other purpose. We do not sell it, and we do not use it to train AI models.

You warrant that you have the lawful basis and any consents required to put Customer Data into the Product, including personal data about your staff and your own clients, and that you collect no more than you need. This matters: our Products can hold sensitive personal data such as identity numbers, bank details, and salary records, and you are the Data Fiduciary for it. Our respective roles are set out in our Privacy Policy.

The Products, our software, designs, documentation, and brand remain our property or that of our licensors. These terms grant you a right to use a Product for the subscription period — nothing more is transferred. Feedback you give us may be used to improve the Products without obligation to you.

Our Products rely on third-party services, listed in our Privacy Policy. Their own terms govern their part of the service. We are not responsible for their acts or omissions beyond our obligations to select and manage them with reasonable care.

We use reasonable efforts to keep the Products available and to fix faults promptly, and we support you during 10:00–19:00 IST, Monday–Friday. We do not guarantee any uptime level unless we have agreed one with you separately in writing.

We carry out planned maintenance, and will give you notice where it is likely to be disruptive.

To the fullest extent permitted by law, the Products are provided “as is” and “as available”, and we disclaim all other warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that a Product will be uninterrupted or error-free, or that it will meet a requirement we have not expressly agreed with you in writing.

Our Products help you run your business; they do not give you legal, tax, or accounting advice, and the accuracy of output depends on the data you enter.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with these terms is limited to the fees you paid us in the 12 months immediately before the event giving rise to the claim.

We are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, or data, however caused.

Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

You will indemnify us against claims, losses, and reasonable costs arising from your Customer Data, your use of a Product in breach of these terms, or your breach of any law in connection with a Product.

We may suspend or terminate your Account if you materially breach these terms, if your payment is overdue, or if your use threatens the security or integrity of the service. Where practical we will warn you first and give you a chance to put it right.

You may stop using a Product at any time by cancelling. On termination, your right to use the Product ends. You have 30 days from termination to export your Customer Data, after which we delete it as described in our Privacy Policy.

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka, India have exclusive jurisdiction over any dispute arising out of or in connection with them.

We name a Grievance Officer as required by Indian law. Their details, and how long we take to respond, are on our Contact Us page and in our Privacy Policy.

We may update these terms. The version in force is the one published here, with its effective date shown at the top. We notify material changes to your registered account email address before they take effect. Continuing to use a Product after that means you accept the change.